Shipping policy
Shipping Policy
This Shipping Policy applies to purchases from oddandends.store.
Shipping destinations
Shipping availability depends on the delivery destination and the product ordered. Please check the delivery options at checkout or contact us before ordering if you are unsure whether we can deliver to your address. Any delivery restrictions will be disclosed before you place your order.
Order processing
Orders are prepared for dispatch after payment confirmation. Processing times may vary depending on the product and availability. Please contact us before ordering if you need a product by a specific date. Business days exclude weekends and public holidays at the dispatch location. Processing time is separate from transit time. If a significant delay affects your order, we will contact you.
Estimated delivery times
Estimated delivery time after dispatch is 3–15 days. Delivery times may vary depending on the product purchased. These are estimates, not guarantees, unless expressly stated otherwise. Customs inspections, carrier disruptions and public holidays may affect delivery. This does not affect your statutory rights concerning timely delivery.
Shipping charges
Applicable shipping charges are shown at checkout before you place your order. Any free-shipping offer is subject to the conditions displayed with that offer.
Dispatch location and separate parcels
Please contact us if you need information about the dispatch location or whether your order will be sent in one or more parcels. Applicable shipping charges are shown at checkout before purchase.
Tracking
Where tracking is available, it can be used to follow your parcel's progress. Please contact us for the available tracking information or an update on your order. If you have questions about the delivery of your order, please contact us using the details published in our Contact Information.
Customs, duties and import taxes
International shipments may be subject to customs duties, import taxes and carrier clearance fees. Please review the charges shown at checkout. If it is unclear whether duties, taxes or clearance fees are included, contact us before purchasing so we can clarify the arrangements for your destination. Any applicable arrangements must be disclosed before purchase. Customs processing may affect delivery estimates.
Delivery address and cancellations
Please provide an accurate and complete delivery address. If you notice an error or wish to cancel your order, contact us promptly. We will confirm whether a change or cancellation is still possible based on the order's dispatch status. Your mandatory cancellation and withdrawal rights remain unaffected.
Delayed, lost, damaged or incorrect deliveries
If your parcel is delayed, appears lost, or arrives damaged or with incorrect items, please contact us. We will investigate with the carrier or fulfilment provider and provide an appropriate remedy, including replacement or refund where required by applicable law. A tracking status alone does not remove your statutory rights or our legal responsibilities.
Returns
Please refer to our Return and Refund Policy for return conditions and costs. Contact us before returning an item so we can provide the correct return address and instructions. Do not send returns to an address printed on a supplier's package without our confirmation.
Contact
If you have any questions about shipping, delivery times, tracking, customs charges or your order, please contact us using the details published in our Contact Information. We are happy to help clarify any part of this policy before you purchase.